PRIVACY POLICY
PRIVACY POLICY
Last updated: 8 September 2025
This Privacy Policy describes how Sneaker Town (hereinafter referred to as the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit or use our services, make a purchase via e-mail: sneakertownstore@gmail.com (hereinafter referred to as the "Site"), or otherwise communicate with us regarding the Site (collectively referred to as the "Services").
For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on the Site, update the "Last updated" date, and take any other actions required by applicable law.
COLLECTION AND USE OF YOUR PERSONAL INFORMATION
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, our users, and others.
PERSONAL INFORMATION WE COLLECT
The types of personal information we collect depend on how you interact with our Site and use our Services. The term "personal information" refers to information that identifies you or can reasonably be linked to you.
INFORMATION WE COLLECT DIRECTLY FROM YOU
The information you provide through our Services may include:
Contact details: your name, address, phone number and email address.
Order information: your name, billing address, shipping address, payment confirmation, email address and phone number.
Account information: your username, password, security questions and other information used to secure your account.
Customer support information: information you choose to include in communications with us, such as messages sent through the Services.
Some features of the Services may require you to provide certain personal information. You may choose not to provide this information; however, this may limit your ability to use certain features.
INFORMATION WE COLLECT ABOUT YOUR USAGE
We may automatically collect certain information about your interaction with the Services ("Usage Data"). This may include the use of cookies, pixels and similar technologies.
INFORMATION WE OBTAIN FROM THIRD PARTIES
We may obtain information about you from third parties, including:
Companies that support our Site and Services, such as Shopify.
Payment processors that collect payment information (credit card, debit card, billing address, etc.) to process your orders and deliver purchased products.
Marketing partners and service providers for statistical or analytical purposes.
All information obtained from third parties will be handled in accordance with this Privacy Policy.
USE OF YOUR PERSONAL INFORMATION
We use your information for:
Providing services and products: processing payments, preparing and shipping sneaker orders, managing your account, purchase notifications, returns or exchanges.
Marketing and advertising: sending promotions, emails or displaying adverts related to sneakers and accessories.
Security and fraud prevention: detecting or preventing fraudulent activities.
Customer support and service improvements: responding to enquiries and improving our Services.
COOKIES
Our Site uses cookies to operate, improve your experience, generate analytics and personalise content. You can manage cookies through your browser settings.
DISCLOSURE OF YOUR PERSONAL INFORMATION
We may share your information with:
Service providers (shipping, customer support, payment processors).
Marketing partners.
Legal or regulatory authorities when required by law.
USER-GENERATED CONTENT
If you publish product reviews (such as sneakers purchased from our store), those reviews may be publicly visible.
THIRD-PARTY WEBSITES
Our Site may contain links to third-party websites. We are not responsible for their privacy practices.
CHILDREN’S DATA
Our Services are not intended for children, and we do not knowingly collect personal information from children.
SECURITY AND DATA RETENTION
We implement reasonable security measures; however, we cannot guarantee complete protection. We retain your personal data for as long as necessary to fulfil legal, contractual and business purposes.
YOUR RIGHTS
Depending on your country, you may have the right to request access to, correction of, deletion of, portability of, or restriction on the use of your personal information.
COMPLAINTS
If you have any concerns about how we process your personal information, you may contact us using the details below.
CONTACT
If you have questions about our privacy practices or wish to exercise your rights, you may contact us by phone, by email sneakertownstore@gmail.com